Shipping & Payment Policy - Shipping and Payment Policy

Sulwhasoo only conducts sales and deliveries within Vietnam. We do not ship to P.O. boxes and international addresses.

Sulwhasoo offers free shipping for all orders.

The current shipping partner is Giao Hàng Nhanh. Delivery time is on business days (Monday - Friday), and the delivery staff will contact you by phone before delivering the package. Orders placed on the weekend will be packaged and shipped on the following Monday.

  • For orders delivered to Ho Chi Minh City: if placed today, the order will be delivered within a maximum of five (5) working days.
  • For orders delivered to provincial and city centers, the shipping time may be extended by three (3) to five (5) working days.
  • For orders delivered to suburban areas and other remote regions, the maximum shipping time is an additional six (6) working days.

The shipping company will attempt to deliver the goods to the recipient three (3) times before notifying that the delivery has failed, and the customer will have to bear the cost of a new shipping fee for the next delivery. Deliveries to remote and isolated areas (such as high mountains or islands), or during major sales events, holidays, and bad weather may take at least three (3) additional working days.

Thank you for your interest and for accompanying the brand. Please contact with Sulwhasoo at the phone number 0865 000 770 for further consultation.

*** DURING THE SPECIAL PROGRAMS OF THE MONTH, ALL ORDERS MAY BE DELAYED BY AN ADDITIONAL 3 DAYS. WE HOPE OUR CUSTOMERS WILL UNDERSTAND AND CONTINUE TO SUPPORT SULWHASOO.

  •  Inspection and Joint Verification:

    Orders at vn.sulwhasoo.com will be subject to the policy of "Unboxing and joint inspection before receiving the goods." Accordingly, customers are encouraged to open the package to check the appearance of the product(*) before fully paying the delivery staff. For orders that have been jointly inspected and found to have defects but were not reported to the delivery staff, Sulwhasoo regrets that it cannot assist with returns.
    (*) You are only allowed to check the external appearance of the product to see if it matches what you ordered. Does the quantity and color match the description? Is the product broken or damaged during transportation? The inspection will not include opening the product's seal (which affects the sealing label, product packaging, etc.) or in-depth checks (such as testing, etc.).

    In case the customer does not perform a joint inspection upon receiving the goods, Sulwhasoo encourages customers to take a photo of the package when receiving it from the delivery staff and to record a video of the unboxing process as evidence in case of any disputes later.

    Customers are pleased to refuse to accept goods when they discover that the package shows signs of being wet, torn, dented, not intact, or incorrect recipient information. For paid orders, Sulwhasoo will process the refund within 7 to 45 working days (excluding holidays, Saturdays, and Sundays) after confirming that the order has been returned validly.

    If you are not satisfied or have issues with the received product, you can file a complaint to Sulwhasoo through the website vn.sulwhasoo.com; the Sulwhasoo Vietnam Facebook fanpage https://www.facebook.com/SulwhasooVietNam or hotline/email within 24 hours of receiving the goods. Please note that after this period, Sulwhasoo will not support any other complaint cases.

  •  Delivery unsuccessful:

    Orders that are not successfully delivered after 3 attempts will be automatically returned to the Sulwhasoo warehouse and cannot be restored. For paid orders, Sulwhasoo will process the refund within 7 to 45 business days (excluding holidays, Saturdays, and Sundays) after confirming that the order has been returned validly.

  • Delivery cannot be made: The order has been handed over to the carrier but cannot be delivered due to force majeure (natural disasters, epidemics, ...) in the delivery area, the order will be automatically returned to the Sulwhasoo warehouse and cannot be restored. For paid orders, Sulwhasoo will process the refund within 7 to 45 working days (excluding holidays, Saturdays, and Sundays) after confirming that the order has been returned validly.

 

PAYMENT POLICY

  • 1. Payment method:

    Customers can pay for their orders using the following methods:
    + Cash on delivery (COD).
    + Payment by Visa/Master/JCB Credit/Debit Card.
    + Payment by ATM card/Internet Banking.
    + Payment by e-wallet (QR).
    + Payment via OnePAY e-wallet.
    + Payment via VNPAY e-wallet.

  • 2. Payment instructions:

    You can choose one of the payment methods above at the payment method selection step when placing an order.

  • A. Payment by Payoo e-wallet/e-wallet (QR)/VNPay
    *For customers who already have a Payoo account or e-wallets or Mobile Banking applications integrated with VNPay.

  • 2. Instructions for payment via e-wallet (QR)
    Step 1: Log in to the application and select the QR code scanning function.
    Step 2: Scan the QR Code of the transaction
    Step 3: Confirm transaction information and complete payment
    3. Payment instructions via VNPay
    Step 1: Log in to the Mobile Banking app
    Step 2: Scan the QR Code of the transaction
    Step 3: Confirm transaction information and complete payment
    1. Payment instructions via Payoo Wallet
    Step 1: Select the [Payoo e-wallet] option
    Step 2: Log in to your Payoo account
    Step 3: Enter the security code and click [Pay] to complete.

  • B. Payment by ATM card

 

  •  

    Please click on the links below to refer to the payment steps of each bank:
    2. Payment instructions via ABBank
    Step 1: Click on the ABBank logo
    Step 2: Enter the information as below:
    • - Card number
    • - Name printed on card
    • - Release date
    • - Phone number
    • - Email
    Step 3: Enter the verification code (OTP) from the bank and click [Pay] to complete.
    3. Payment instructions via Bac A Bank
    Step 1: Click on the Bac A Bank logo
    Step 2: Enter the information as below:
    • - Card number
    • - Name printed on card
    • - Release date
    • - Phone number
    • - Email
    Step 3: Enter the verification code (OTP) from the bank and click [Pay] to complete.
    4. Payment instructions via BIDV
    Step 1: Click on the BIDV logo
    Step 2: Choose the payment method:
    Step 2.1: Payment by card:
    Enter the card information as below:
    • - Card number
    • - Name printed on card
    • - Release date
    • - Phone number
    • - Email
    Step 2.2: Payment by bank account:
    Enter the bank account information as below:
    • - Account number
    • - Name printed on card
    • - Phone number
    • - Email
    Step 3: Follow the steps according to the bank's instructions to complete.
    5. Payment instructions via DongA Bank
    Step 1: Click on the DongA Bank logo
    Step 2: Enter the information as below:
    • - Full name
    • - Phone number
    • - Email
    Step 3: Log in to your bank's Internet Banking account.
    Step 4: Follow the steps according to the bank's instructions to complete.
    6. Payment instructions via Eximbank
    Step 1: Click on the Eximbank logo
    Step 2: Enter the information as below:
    • - Card number
    • - Name printed on card
    • - Phone number
    • - Email
    Step 3: Enter the verification code (OTP) from the bank and click [Pay] to complete.
    7. Payment instructions via HDBank
    Step 1: Click on the HDBank logo
    Step 2: Enter the information as below:
    • - Card number
    • - Name printed on card
    • - Release date
    • - Phone number
    • - Email
    Step 3: Log in to your bank's Internet Banking account.
    Step 4: Follow the steps according to the bank's instructions to complete.
    8. Payment instructions via Maritime Bank
    Step 1: Click on the Maritime Bank logo
    Step 2: Enter the information as below:
    • - Card number
    • - Name printed on card
    • - Release date
    • - Phone number
    • - Email
    Step 3: Enter the verification code (OTP) from the bank and click [Pay] to complete.
    9. Payment instructions via MB (Military Bank)
    Step 1: Click on the MB logo (Military Bank)
    Step 2: Enter the information as below:
    • - Card number
    • - Name printed on card
    • - Release date
    • - Phone number
    • - Email
    Step 3: Log in to your bank's Internet Banking account
    Step 4: Follow the steps according to the bank's instructions to complete.
    10. Payment instructions via Nam A Bank
    Step 1: Click on the Nam A Bank logo
    Step 2: Enter the information as below:
    • - Card number
    • - Name printed on card
    • - Phone number
    • - Email
    Step 3: Enter the verification code (OTP) from the bank and click [Pay] to complete.
    11. Payment instructions via Vietcombank
    Step 1: Click on the Vietcombank logo
    Step 2: Choose the payment method:
    Step 2.1: Payment by card
    Enter card information as below:
    • - Card number
    • - Name printed on card
    • - Release date
    • - Phone number – Fax: (84-28) 3911 7144
    • - Email
    Follow the steps according to the bank's instructions to complete.
    Step 2.2: Payment using linked account:
    If you have linked your bank account with your Payoo e-wallet, please log in to your Payoo account to continue.
    If not linked, please follow the steps below:
    • - Log in to your Internet Banking account at the bank's website.
    • - Select "Value-added services" → Select "E-wallet" → Select "Register service".
    • - Select "E-wallet type" as Payoo and follow the bank's instructions to complete the linking.
    • - Click [Continue] to complete.
    12. Payment instructions via OceanBank
    Step 1: Click on the OceanBank logo
    Step 2: Enter the information as below:
    • - Card number
    • - Select authentication method
    • - Phone number
    • - Email
    Step 3: Enter the verification code (OTP) from the bank, Internet Banking account password, and click [Pay] to complete.
    13. Payment instructions via VIB
    Step 1: Click on the VIB logo
    Step 2: Enter the information as below:
    • - Phone number
    • - Email
    Step 3: Log in to your bank's Internet Banking account
    Step 4: Follow the steps according to the bank's instructions to complete.
    14. Payment instructions via Sacombank
    Step 1: Click on the Sacombank logo
    Step 2: Enter the information as below:
    • - Card number
    • - Name printed on card
    • - Phone number
    • - Email
    Step 3: Enter the verification code (OTP) from the bank and click [Pay] to complete.
    15. Payment instructions via SCB
    Step 1: Click on the SCB logo
    Step 2: Enter the information as below:
    • - Card number
    • - Name printed on card
    • - Phone number
    • - Email
    Step 3: Log in to your bank's Internet Banking account.
    Step 4: Follow the steps according to the bank's instructions to complete.
    16. Payment instructions via SeAbank
    Step 1: Click on the SeAbank logo
    Step 2: Enter the information as below:
    • - Card number
    • - Name printed on card
    • - Expiration date
    • - Phone number
    • - Email
    Step 3: Enter the verification code (OTP) from the bank and click [Pay] to complete.
    17. Payment instructions via SHB
    Step 1: Click on the SHB logo
    Step 2: Enter the information as below:
    • - Card number
    • - Phone number
    • - Email
    Step 3: Log in to your bank's Internet Banking account.
    Step 4: Follow the steps according to the bank's instructions to complete.
    18. Payment instructions via Viet A Bank
    Step 1: Click on the Viet A Bank logo
    Step 2: Enter the information as below:
    • - Card number
    • - Name printed on card
    • - Phone number
    • - Email
    Step 3: Log in to your bank's Internet Banking account.
    Step 4: Follow the steps according to the bank's instructions to complete.
    19. Payment instructions via Vietinbank
    Step 1: Click on the Vietinbank logo
    Step 2: Enter the information as below:
    • - Card number
    • - Name printed on card
    • - Release date
    • - Phone number
    • - Email
    Step 3: Follow the steps according to the bank's instructions to complete.
    20. Payment instructions via VPBank
    Step 1: Click on the VPBank logo
    Step 2: Choose the payment method:
    Step 2.1: Payment by card:
    Enter the card information as below:
    • - Card number
    • - Name printed on card
    • - Release date
    • - Phone number
    • - Email
    Step 2.2: Payment by bank account:
    Enter the bank account information as below:
    • - Account number
    • - Name printed on card
    • - Phone number
    • - Email
    Step 3: Re-enter all the information as below on the bank's page:
    • - Card number/ bank account number
    • - Release date
    • - Phone number registered with the bank
    • - Cardholder/ Account Name
    Step 4: Enter the verification code (OTP) from the bank and click [Pay] to complete the transaction.
    21. Payment instructions via NCB
    Step 1: Click on the NCB logo
    Step 2: Enter the information as below:
    • - Card number
    • - Name printed on card
    • - Release date 28) 3911 7147 – Fax: (84-28) 3911 7144
    • - Phone number
    • - Email
    Step 3: Enter the verification code (OTP) from the bank and click [Pay] to complete.
    22. Payment instructions via PVcomBank
    Step 1: Click on the PVcomBank logo
    Step 2: Choose the payment method:
    Step 2.1: Payment by card:
    Enter the card information as below:
    • - Card number
    • - Name printed on card
    • - Release date
    • - Phone number
    • - Email
    Step 2.2: Payment by bank account:
    Enter the bank account information as below:
    • - Account number
    • - Phone number
    • - Email
    Step 3: Enter the verification code (OTP) from the bank and click [Pay] to complete.
    23. Payment instructions via TPBank
    Step 1: Click on the TPBank logo
    Step 2: Choose the payment method:
    Step 2.1: Payment by card:
    Enter the card information as below:
    • - Card number
    • - Name printed on card
    • - Release date
    • - Phone number
    • - Email
    Step 2.2: Payment by bank account:
    Enter the bank account information as below:
    • - Account number
    • - Phone number
    • - Email
    Step 3: Log in to your bank's Internet Banking account
    Step 4: Follow the steps according to the bank's instructions to complete.
    24. Payment instructions via Techcombank
    Step 1: Click on the Techcombank logo
    Step 2: Enter the information as below:
    • - Phone number
    • - Email
    Step 3: Log in to your Internet Banking account
    1. Payment instructions via Agribank
    Step 1: Click on the Agribank logo
    Step 2: Enter the card information as below:
    • - Card number
    • - Name printed on card
    • - Release date
    • - Phone number
    • - Email
    Step 3: Enter the verification code (OTP) from the bank and click [Pay] to complete.

PAYMENT THROUGH FUNDIIN

 

  • Introduction to Fundiin

    •  

    Fundiin is a Vietnamese startup operating in the Buy Now Pay Later sector - a very popular form of deferred payment in developed countries. In particular, the company successfully raised 5 million USD from international investors in its recent Series A funding round.

    Fundiin is the leading Buy Now Pay Later solution in Vietnam, providing consumers with the best shopping experience in Vietnam.

    • Fastest: automatic review in just 5 seconds.
    • The simplest: No need to download the app, Fundiin reviews with just a phone number & 1 front photo of the CCCD/CMND, no need to provide any additional information.
    • All-Free Transaction: No interest, no hidden fees, no additional charges.

     

  • Payment guide for Sulwhasoo orders via Fundiin

    •  

    Video tutorial: 

    Note: Customers can apply double promotion from the discount code at the 2 payment gateways of Sulwhasoo and Fundiin.

    • Step 1: Select a product on the Sulwhasoo website and enter the Sulwhasoo discount code (if available).
    • Step 2: On the Sulwhasoo payment page, select Buy Now Pay Later through Fundiin.
    • Step 3: The Fundiin browser page will open automatically, customers enter their phone number and take a photo of their ID card to create an account.
    • Step 4: Take a selfie to complete account verification.
    • Step 5: Choose payment schedule & payment method.
    • Select payment schedule: Confirm the amount to be paid for installment 1 of the Order.
    • Select a payment method & follow the instructions for the payment method you choose.
    • Step 6: Proceed to payment to successfully purchase the item.

    REFUND POLICY

    • For orders that have been prepaid but are refused according to Section 3 or orders that are not successfully delivered according to Sections 4 and 5 in the DELIVERY POLICY, Sulwhasoo will refund the goods through the same method you used for payment or via bank account. The shipping fee will be refunded in reward points to the order account you used on the website vn.sulwhasoo.com.
      The refund process will be initiated after Sulwhasoo receives the returned package and confirms that the package is valid for a refund. The refund time will be from 7 to 45 business days (excluding holidays, Saturdays, and Sundays), depending on the specific regulations of each issuing bank.

      • 1. Domestic bank account/ATM card: 7 to 14 working days.

      • 2. Credit/Debit Card (Visa/Master/JCB): 7 to 45 working days.

    GHÉ THĂM SULWHASOO SPA TẠI VINCOM ĐỒNG KHỞI
    Địa điểm

    Tầng 1, Vincom Đồng Khởi 72 Đ. Lê Thánh Tôn, Bến Nghé, Quận 1, Thành phố Hồ Chí Minh

    Địa điểm

    Tầng 1, Vincom Đồng Khởi 72 Đ. Lê Thánh Tôn, Bến Nghé, Quận 1, Thành phố Hồ Chí Minh

    GHÉ THĂM SULWHASOO SPA TẠI TAKASHIMAYA
    Địa điểm

    Tầng 1 TTTM Takashimaya 94 Đ. Nam Kỳ Khởi Nghĩa, Bến Nghé, Quận 1, Thành phố Hồ Chí Minh

    Địa điểm

    Tầng 1 TTTM Takashimaya 94 Đ. Nam Kỳ Khởi Nghĩa, Bến Nghé, Quận 1, Thành phố Hồ Chí Minh

    GHÉ THĂM SULWHASOO SPA TẠI VINCOM LANDMARK 81
    Địa điểm

    Tầng 1, TTTM Vincom Center Landmark 81, 772 Điện Biên Phủ, P.2, Q, Bình Thạnh, Thành phố Hồ Chí Minh

    Địa điểm

    Tầng 1, TTTM Vincom Center Landmark 81, 772 Điện Biên Phủ, P.2, Q, Bình Thạnh, Thành phố Hồ Chí Minh

    GHÉ THĂM SULWHASOO SPA TẠI CRESCENT MALL
    Địa điểm

    Tầng trệt TTTM Crescent Mall 101 Tôn Dật Tiên, Tân Phú, Quận 7, Thành phố Hồ Chí Minh

    Địa điểm

    Tầng trệt TTTM Crescent Mall 101 Tôn Dật Tiên, Tân Phú, Quận 7, Thành phố Hồ Chí Minh

    Ghé THĂM SULWHASOO SPA TẠI DIAMOND PLAZA
    Địa điểm

    Tầng trệt Diamond Plaza 34 Đ. Lê Duẩn, Bến Nghé, Quận 1, Thành phố Hồ Chí Minh

    Địa điểm

    Tầng trệt Diamond Plaza 34 Đ. Lê Duẩn, Bến Nghé, Quận 1, Thành phố Hồ Chí Minh

    GHÉ THĂM SULWHASOO TẠI LOTTE TÂY HỒ
    Địa điểm

    Tầng 1, Lotte Mall Tây Hồ (272 Võ Chí Công, Tây Hồ, Hà Nội)
    Liên hệ (84) 24 6686 0920

    Địa điểm

    Tầng 1, Lotte Mall Tây Hồ (272 Võ Chí Công, Tây Hồ, Hà Nội)

    Contact

    (84) 24 6686 0920