Shipping and Payment Policy

Sulwhasoo only sells and delivers within Vietnam. We do not ship to P.O. boxes or international addresses.

Sulwhasoo offers completely free shipping for all orders.

The current shipping partner is Giao Hàng Nhanh. Delivery time is during working days (Monday - Friday), and the delivery staff will contact you by phone before delivery. Orders placed on weekends will be packed and shipped the following Monday.

  • For orders delivered to Ho Chi Minh City: if ordered today, the order will be delivered no later than five (5) working days.
  • For orders delivered to provincial centers and other cities, the shipping time may be extended by three (3) to five (5) working days.
  • For orders delivered to suburban and other remote areas, the maximum additional shipping time is six (6) working days.

The shipping company will attempt to deliver the package to the recipient three (3) times before notifying a failed delivery, and the customer will be responsible for paying the new shipping fee for the next delivery attempt. Delivery to remote areas (such as high mountains or islands), during major sales, holidays, and bad weather may extend the delivery time by at least three (3) additional working days.

Thank you for your interest and support of the brand. Please contact with Sulwhasoo via phone number 0865 000 770 for further consultation.

*** DURING SPECIAL PROMOTION PERIODS IN THE MONTH, ALL ORDERS MAY BE DELAYED BY AN ADDITIONAL 3 DAYS. WE KINDLY ASK FOR CUSTOMERS’ UNDERSTANDING AND CONTINUED SUPPORT FOR SULWHASOO.

  •  View and Joint Inspection:

    Orders at vn.sulwhasoo.com will be subject to the “Unboxing and joint inspection before receiving” policy. Accordingly, customers are encouraged to open the package to check the external appearance of the product(*) before fully paying the delivery staff. For orders that have been jointly inspected and found defective but no complaint was made to the delivery staff, Sulwhasoo regrets that it cannot support returns.
    (*) You are only allowed to check the external appearance of the product to see if it matches what you ordered? Whether the quantity and color match the description? Whether the product is broken or dented during transportation? The inspection does not include opening the product’s seal (which affects the seal sticker, product packaging, etc.) or deep inspection (such as trying the product, etc.).

    In case the customer does not perform joint inspection upon receipt, Sulwhasoo encourages customers to take photos of the package when receiving it from the delivery staff and record a video of the package opening process as evidence in case of future disputes.

    Customers are kindly requested to refuse to receive the package if it shows signs of being wet, torn, dented, not intact, or if the recipient information is incorrect. For orders that have been paid, Sulwhasoo will process refunds within 7 to 45 working days (excluding holidays, Saturdays, and Sundays) after confirming the order has been validly returned.

    If you are not satisfied or have issues with the received product, you can file a complaint to Sulwhasoo through the website vn.sulwhasoo.com; Sulwhasoo Vietnam Facebook fanpage https://www.facebook.com/SulwhasooVietNam or hotline/email within 24 hours from the time of receipt. Please note, after this period, Sulwhasoo will not support any other complaint cases.

  •  Delivery unsuccessful:

    Orders that fail delivery 3 times will be automatically returned to Sulwhasoo's warehouse and cannot be restored. For paid orders, Sulwhasoo will process refunds within 7 to 45 working days (excluding holidays, Saturdays, and Sundays) after confirming the order has been validly returned.

  • Unable to deliver: The order has been handed over to the shipping unit but cannot be delivered due to force majeure (natural disasters, epidemics, ...) in the delivery area, the order will be automatically returned to Sulwhasoo's warehouse and cannot be restored. For paid orders, Sulwhasoo will process refunds within 7 to 45 working days (excluding holidays, Saturdays, and Sundays) after confirming the order has been validly returned.

 

PAYMENT POLICY

  • 1. Payment methods:

    Customers can pay for orders using the following methods:
    + Payment on delivery (COD).
    + Payment by Visa/Master/JCB credit/debit card.
    + Payment by ATM card/Internet Banking.
    + Payment by E-wallet (QR).
    + Payment by OnePAY E-wallet.
    + Payment by VNPAY E-wallet.

  • 2. Payment instructions:

    You can choose one of the above payment methods at the payment method selection step when placing an order.

  • A. Payment by Payoo E-wallet/E-wallet (QR)/VNPay
    *For customers who already have a Payoo account or other E-wallets or Mobile Banking apps integrated with VNPay.

  • 2. Payment instructions via E-wallet (QR)
    Step 1: Log in to the app and select the QR code scanning function
    Step 2: Scan the transaction QR Code
    Step 3: Confirm transaction information and complete payment
    3. Payment instructions via VNPay
    Step 1: Log in to the Mobile Banking app
    Step 2: Scan the transaction QR Code
    Step 3: Confirm transaction information and complete payment
    1. Payment instructions via Payoo Wallet
    Step 1: Select [Payoo e-wallet]
    Step 2: Log in to your Payoo account
    Step 3: Enter the security code and click [Pay] to complete

  • B. Payment by ATM card

 

  •  

    Please click on the links below to refer to the payment steps of each bank:
    2. Payment instructions via ABBank
    Step 1: Click on the ABBank logo
    Step 2: Enter the information as below:
    • - Card number
    • - Name on card
    • - Issue date
    • - Phone number
    • - Email
    Step 3: Enter the authentication code (OTP) from the bank and click [Pay] to complete.
    3. Payment instructions via Bac A Bank
    Step 1: Click on the Bac A Bank logo
    Step 2: Enter the information as below:
    • - Card number
    • - Name on card
    • - Issue date
    • - Phone number
    • - Email
    Step 3: Enter the authentication code (OTP) from the bank and click [Pay] to complete.
    4. Payment instructions via BIDV
    Step 1: Click on the BIDV logo
    Step 2: Choose the payment method:
    Step 2.1: Pay by card:
    Enter the card information as below:
    • - Card number
    • - Name on card
    • - Issue date
    • - Phone number
    • - Email
    Step 2.2: Pay by bank account:
    Enter the bank account information as below:
    • - Account number
    • - Name on card
    • - Phone number
    • - Email
    Step 3: Follow the bank's instructions to complete.
    5. Payment instructions via DongA Bank
    Step 1: Click on the DongA Bank logo
    Step 2: Enter the information as below:
    • - Full name
    • - Phone number
    • - Email
    Step 3: Log in to the bank's Internet Banking account.
    Step 4: Follow the bank's instructions to complete.
    6. Payment instructions via Eximbank
    Step 1: Click on the Eximbank logo
    Step 2: Enter the information as below:
    • - Card number
    • - Name on card
    • - Phone number
    • - Email
    Step 3: Enter the authentication code (OTP) from the bank and click [Pay] to complete.
    7. Payment instructions via HDBank
    Step 1: Click on the HDBank logo
    Step 2: Enter the information as below:
    • - Card number
    • - Name on card
    • - Issue date
    • - Phone number
    • - Email
    Step 3: Log in to the bank's Internet Banking account.
    Step 4: Follow the bank's instructions to complete.
    8. Payment instructions via Maritime Bank
    Step 1: Click on the Maritime Bank logo
    Step 2: Enter the information as below:
    • - Card number
    • - Name on card
    • - Issue date
    • - Phone number
    • - Email
    Step 3: Enter the authentication code (OTP) from the bank and click [Pay] to complete.
    9. Payment instructions via MB (Military Bank)
    Step 1: Click on the MB (Military Bank) logo
    Step 2: Enter the information as below:
    • - Card number
    • - Name on card
    • - Issue date
    • - Phone number
    • - Email
    Step 3: Log in to the bank's Internet Banking account
    Step 4: Follow the bank's instructions to complete.
    10. Payment instructions via Nam A Bank
    Step 1: Click on the Nam A Bank logo
    Step 2: Enter the information as below:
    • - Card number
    • - Name on card
    • - Phone number
    • - Email
    Step 3: Enter the authentication code (OTP) from the bank and click [Pay] to complete.
    11. Payment instructions via Vietcombank
    Step 1: Click on the Vietcombank logo
    Step 2: Choose the payment method:
    Step 2.1: Payment by card
    Enter card information as below:
    • - Card number
    • - Name on card
    • - Issue date
    • - Phone number– Fax: (84-28) 3911 7144
    • - Email
    Follow the bank's instructions to complete.
    Step 2.2: Payment via linked account:
    If you have linked your bank account with your Payoo E-wallet, please log in to your Payoo account to continue.
    If not linked yet, please follow the steps below:
    • - Log in to your Internet Banking account on the bank's website.
    • - Select "Additional utilities" → Select "E-wallet" → Select "Register service".
    • - Select "E-wallet type" as Payoo and follow the bank's instructions to complete the linking.
    • - Press [Continue] to complete.
    12. Payment instructions via OceanBank
    Step 1: Click on the OceanBank logo
    Step 2: Enter the information as below:
    • - Card number
    • - Select authentication method
    • - Phone number
    • - Email
    Step 3: Enter the authentication code (OTP) from the bank, Internet Banking account password, and click [Pay] to complete.
    13. Payment instructions via VIB
    Step 1: Click on the VIB logo
    Step 2: Enter the information as below:
    • - Phone number
    • - Email
    Step 3: Log in to the bank's Internet Banking account
    Step 4: Follow the bank's instructions to complete.
    14. Payment instructions via Sacombank
    Step 1: Click on the Sacombank logo
    Step 2: Enter the information as below:
    • - Card number
    • - Name on card
    • - Phone number
    • - Email
    Step 3: Enter the authentication code (OTP) from the bank and click [Pay] to complete.
    15. Payment instructions via SCB
    Step 1: Click on the SCB logo
    Step 2: Enter the information as below:
    • - Card number
    • - Name on card
    • - Phone number
    • - Email
    Step 3: Log in to the bank's Internet Banking account.
    Step 4: Follow the bank's instructions to complete.
    16. Payment instructions via SeAbank
    Step 1: Click on the SeAbank logo
    Step 2: Enter the information as below:
    • - Card number
    • - Name on card
    • - Expiration date
    • - Phone number
    • - Email
    Step 3: Enter the authentication code (OTP) from the bank and click [Pay] to complete.
    17. Payment instructions via SHB
    Step 1: Click on the SHB logo
    Step 2: Enter the information as below:
    • - Card number
    • - Phone number
    • - Email
    Step 3: Log in to the bank's Internet Banking account.
    Step 4: Follow the bank's instructions to complete.
    18. Payment instructions via Viet A Bank
    Step 1: Click on the Viet A Bank logo
    Step 2: Enter the information as below:
    • - Card number
    • - Name on card
    • - Phone number
    • - Email
    Step 3: Log in to the bank's Internet Banking account.
    Step 4: Follow the bank's instructions to complete.
    19. Payment instructions via Vietinbank
    Step 1: Click on the Vietinbank logo
    Step 2: Enter the information as below:
    • - Card number
    • - Name on card
    • - Issue date
    • - Phone number
    • - Email
    Step 3: Follow the bank's instructions to complete.7144
    20. Payment instructions via VPBank
    Step 1: Click the VPBank logo
    Step 2: Choose the payment method:
    Step 2.1: Pay by card:
    Enter the card information as below:
    • - Card number
    • - Name on card
    • - Issue date
    • - Phone number
    • - Email
    Step 2.2: Pay by bank account:
    Enter the bank account information as below:
    • - Account number
    • - Name on card
    • - Phone number
    • - Email
    Step 3: Re-enter all the information as below on the bank's page:
    • - Card number/bank account number
    • - Issue date
    • - Phone number registered with the bank
    • - Cardholder/account name
    Step 4: Enter the authentication code (OTP) from the bank and press [Pay] to complete.
    21. Payment instructions via NCB
    Step 1: Click the NCB logo
    Step 2: Enter the information as below:
    • - Card number
    • - Name on card
    • - Issue date28) 3911 7147 – Fax: (84-28) 3911 7144
    • - Phone number
    • - Email
    Step 3: Enter the authentication code (OTP) from the bank and click [Pay] to complete.
    22. Payment instructions via PVcomBank
    Step 1: Click the PVcomBank logo
    Step 2: Choose the payment method:
    Step 2.1: Pay by card:
    Enter the card information as below:
    • - Card number
    • - Name on card
    • - Issue date
    • - Phone number
    • - Email
    Step 2.2: Pay by bank account:
    Enter the bank account information as below:
    • - Account number
    • - Phone number
    • - Email
    Step 3: Enter the authentication code (OTP) from the bank and click [Pay] to complete.
    23. Payment instructions via TPBank
    Step 1: Click the TPBank logo
    Step 2: Choose the payment method:
    Step 2.1: Pay by card:
    Enter the card information as below:
    • - Card number
    • - Name on card
    • - Issue date
    • - Phone number
    • - Email
    Step 2.2: Pay by bank account:
    Enter the bank account information as below:
    • - Account number
    • - Phone number
    • - Email
    Step 3: Log in to the bank's Internet Banking account
    Step 4: Follow the bank's instructions to complete.
    24. Payment instructions via Techcombank
    Step 1: Click the Techcombank logo
    Step 2: Enter the information as below:
    • - Phone number
    • - Email
    Step 3: Log in to Internet Banking account
    1. Payment instructions via Agribank
    Step 1: Click the Agribank logo
    Step 2: Enter the card information as below:
    • - Card number
    • - Name on card
    • - Issue date
    • - Phone number
    • - Email
    Step 3: Enter the authentication code (OTP) from the bank and click [Pay] to complete.

PAYMENT VIA FUNDIIN

 

  • Introduction to Fundiin

    •  

    Fundiin is a Vietnamese startup operating in the Buy Now Pay Later sector - a very popular post-payment method in developed countries. Notably, the company recently successfully raised 5 million USD from international investors in its Series A funding round.

    Fundiin is the leading Buy Now Pay Later solution in Vietnam, providing consumers with the best shopping experience in Vietnam.

    • Fastest: automatic approval in just 5 seconds.
    • Simplest: No app download needed, Fundiin approves with just phone number & 1 front photo of Citizen ID/ID card, no additional information required.
    • All-Free transaction: No interest, no hidden fees, no additional charges.

     

  • Instructions for paying Sulwhasoo orders via Fundiin

    •  

    Instructional video: 

    Note: Customers can apply double promotion from discount codes at both Sulwhasoo and Fundiin payment gateways.

    • Step 1: Select products on the Sulwhasoo website and enter Sulwhasoo discount code (if any).
    • Step 2: On the Sulwhasoo payment page, choose Buy Now Pay Later via Fundiin.
    • Step 3: The Fundiin browser page will open automatically, customers enter phone number and take a photo of ID card to create an account.
    • Step 4: Take a selfie to complete account verification.
    • Step 5: Select payment schedule & payment method.
    • Select payment schedule: Confirm the amount to be paid for installment 1 of the Order.
    • Select the payment method & follow the instructions of the chosen payment method.
    • Step 6: Proceed to payment to successfully purchase.

    REFUND POLICY

    • For orders that have been prepaid but refused upon receipt according to Section 3 or orders that were not successfully delivered according to Sections 4 and 5 in the SHIPPING POLICY, Sulwhasoo will refund the payment through the same method you used to pay or via bank account. Shipping fees will be refunded as reward points to the ordering account you used on the vn.sulwhasoo.com website.
      The refund procedure will be carried out after Sulwhasoo receives the returned package and confirms the package is valid for a refund. The refund time will be from 7 to 45 working days (excluding holidays, Saturdays, and Sundays), depending on the specific regulations of each card-issuing bank.

      • 1. Bank Account/Domestic ATM Card: 7 to 14 working days.

      • 2. Credit Card/Debit Card (Visa/Master/JCB): 7 to 45 working days.